1. Policy Statement
RangerMate respects the privacy of Personal Information you may provide to us. The way we manage your Personal Information is government by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APP's) established under the Act.
This Privacy Policy tells you how we manage any Personal Information we may collect about you. Please note that this Privacy Policy is to be read subject to any overriding provisions of law or contract.
What is "Personal Information"?
"Personal Information" is any information or opinion in any form which identifies an individual or from which an individual's identity is apparent or can be reasonably ascertained.
Personal Information we collect and why
The information we collect will depend on the nature of your dealings with us. RangerMate may be provided with Personal Information about an individual such as their name, address, email address, contact details, age range and gender. We collect this information so you can access our webpage and advertise your event or communicate with RangerMate by email or telephone.
How is this information used by RangerMate?
RangerMate uses Personal Information primarily for the purpose to facilitate access to the webpage. RangerMate may also use this information to communicate with its customers and to provide updated information on services via email. When you communicate with RangerMate through social media sites or using applications provided by third parties (for example, via your smart phone) we may collect information associated with that communication. If this occurs we assume you have informed yourself of the way such sites or applications can collect and disclose your Personal Information to others (including RangerMate) and that you consent to that collection and disclosure and RangerMate's collection for the purposes of your communication.
Reasons for collecting your Personal Information
We collect Personal Information so that we may provide you with the services you require. This includes to:-
What if you refuse to supply Personal Information?
If you do not provide us with your Personal Information, it may not be possible for us to provide you with the services or information you require. Where it is lawful and practical to do so we may allow you to deal with us anonymously. We respect the privacy of your Personal Information and will use and disclose it in accordance with the reasons for which it was collected and otherwise subject to the Act.
Direct marketing
We may also use your Personal Information to provide you with information about our products and services. If you do not wish to receive this information, please contact us regarding our details set out below. After you have told us you no longer wish to receive marketing or promotional material from us, we will not send you any such material. If you change your mind in the future about receiving marketing or promotional material from us, please contact us.
How we store your Personal Information
Personal Information is mainly stored in cloud server arrangements. We take reasonable precautions to safeguard your Personal Information from loss, misuse, unauthorised access, modification or disclosure. We may be required by law to retain certain information for a set period of time. Once this period of time expires, we will destroy or delete this information in a secure manner.
Accessing and correcting Personal Information
To effectively conduct our business with you, it is important that the Personal Information we hold about you is complete, accurate and current. At any time while we hold your Personal Information we may ask you to tell us of any changes to your Personal Information. Alternatively, if you are aware that the Personal Information we hold needs to be corrected or updated, please contact us using our contact details listed below.
You can also ask to obtain access to your Personal Information that we hold by contacting us at the contact details below.
Overseas transfer of Personal Information
RangerMate uses service providers of internet based services that may have servers located overseas, including social media and cloud service providers. This means that Personal Information supplied to RangerMate via its website or through RangerMate's social media sites may sometimes be sent overseas. If you elect to provide Personal Information to RangerMate through any of its online services you are deemed to consent to the overseas travel of that Personal Information. Other than described above, RangerMate will only transfer your Personal Information overseas if:-
Sensitive information
We ask that you not send us or disclose any sensitive Personal Information (such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership) on or through the RangerMate website or over the phone or via email. If, contrary to this request, you do provide any sensitive information, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy.
Use of internet cookies online
Cookies are small pieces of information that are stored by your browser on your computer hard drive. Our cookies do not retain any personally identifying information, but they do enable us to provide the functionality required when visiting RangerMate website. If you are concerned about cookies, you can set your browser to reject cookies or to alert you when cookies are being used (although rejection of cookies may affect your use of the website). RangerMate uses third party web analysis services to gather and analyse data about the usage and performance or its website or individual web pages. Such third parties use cookies to gather information for the purpose of providing statistical reporting. The information generated by the cookie about your use of RangerMate's website may be transmitted to and stored by the third party on servers located outside of Australia. No personally identifying information is recorded or provided. RangerMate's website is hosted by a cloud server provider and we may also use the services of other online service providers from time to time. Our service provider's use of cookies is not covered by our Privacy Policy.
Links to other websites
Our website includes hyperlinks which enable access to a number of third party websites. These third party websites are not subject to this Privacy Policy. To determine how they deal with Personal Information, you should ensure you read their respective privacy policies.
Changes to our Privacy Policy
RangerMate may amend this Privacy Policy at any time and from time to time. If we amend this Privacy Policy we will post the amended Privacy Policy on our website.
Complaints
If you wish to make a complaint about how we have managed your Personal Information, please contact us at the contact details below. If you are not satisfied with how we handled your complaint, you can lodge a complaint with the Federal Privacy Commissioner at:-
Telephone: 1300 363 992 (if calling from outside Australia including Norfolk Island please call: +612 9284 9749).
TTY: 1800 620 241 (this number is for the hearing impaired only, no voice calls).
Post: Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 2001
Fax: +612 9284 9666
Email: [email protected] or [email protected]
Our contact details
If you need to contact us for the purposes of this Privacy Policy you may contact our privacy manager during office hours at:-
Telephone: (07) 4722 5314
Post: PO Box 5597, Townsville QLD 4810
Email: [email protected]